This article comes to us from Senior Housing Forum. My friend, Ali Shivji (who is interviewed in this article) passed this on to me. I first came in contact with Ali several months ago over our mutual work in long-term care. He told me about how he had secured a job at Starbucks in order to learn more about customer service and how their model could be applied to aged care. I don’t know of any other senior executives who would take the early morning shift for minimum wage in order to be better at their profession. Forward-thinking guy!